How Automotive Client Consulting Supports Service Teams
Automotive Client Consulting works exclusively with service departments to support customer understanding, reduce friction during repair approvals, and reinforce advisor recommendations — without disrupting existing workflows.
What We DO:
Support customers in understanding repair scope and value
Assist with de-escalation of hesitant or frustrated customers
Reinforce advisor recommendations and dealership expertise
Help improve approval rates without discounting
What We Do NOT Do:
Perform diagnostics, inspections, or technical evaluations
Quote alternative repair facilities
Interfere with advisor workflows
Undermine dealership recommendations
How We Work With Your Team:
Engagement occurs only with dealership approval
Advisors remain the primary point of contact
All final decisions remain with the dealership
ACC operates as a supplemental support resource